Privacy policy

Privacy Policy
Effective Date: 09/01/2024

Rewind Time Anti-Aging & Aesthetics LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal and health information you share with us through our website, telemedicine services, and SMS communications. This Privacy Policy outlines how we collect, use, and safeguard your information, as well as your rights concerning that information, particularly in compliance with SMS and messaging regulations.

1. Information We Collect
We may collect the following types of information when you use our services or interact with our website, telemedicine platform, or SMS communications:

a. Personal Information:

• Name, email address, phone number, date of birth, and address.
• Payment details, such as credit card information.

b. Health Information (Protected Health Information or "PHI"):

• Medical history, symptoms, treatment records, prescriptions, and any other data shared during consultations.

c. Technical Information:

• IP address, browser type, and browsing patterns.
• Information about your device (computer, smartphone, tablet).

2. How We Collect Your Information
We collect information through various means:

• Website forms when booking consultations, signing up for services, or joining our email or SMS list.
• Telemedicine sessions where medical information is shared.
• At the point of sale or through direct communication such as phone calls or emails.
• SMS opt-ins where you provide your number to receive updates, confirmations, or promotions.

3. How We Use Your Information
We use your information for the following purposes:

a. Service Delivery:

• To provide telemedicine consultations and follow-up care.
• To process bookings, payments, and customer service inquiries.

b. Communication:

• To contact you about appointments, treatment updates, or marketing content (with your consent).
• To send SMS notifications, including appointment confirmations or promotional messages, with prior opt-in.

c. Compliance and Improvement:

• To comply with legal and regulatory obligations.
• To improve our website, services, and customer experience.

4. How We Share Your Information
We only share your personal information under specific conditions:

a. Healthcare Providers:

• With doctors, specialists, or other healthcare professionals involved in your care.

b. Third-Party Vendors:

With service providers (e.g., payment processors or cloud storage providers) that assist us in delivering our services.
These vendors must comply with privacy standards such as HIPAA.

c. Legal Compliance:

• If required by law, including to comply with subpoenas or other legal requests.

We do not share customer information, including phone numbers, with third parties for marketing or promotional purposes. All sharing of information excludes mobile opt-in data and consent, which are never shared or sold for any purpose.

5. Your Rights Regarding Your Information
You have the following rights:

a. Access:

• You may request a copy of your personal or health information.

b. Correction:

• You can ask for corrections or updates to your information if you believe it is inaccurate.

c. Opt-out of Communications:

• You can opt-out of receiving SMS or email communications by texting "STOP" or using the "Unsubscribe" link in our emails.

d. Restrictions:

• You may request to limit the use or sharing of your information, although it may affect the services we provide.

e. Confidential Communications:

• You can request that we contact you via a specific method (e.g., email instead of phone).

6. SMS and CTIA Compliance
To ensure compliance with CTIA guidelines and state privacy laws, our SMS messaging practices include:

• Clear opt-in procedures: Customers must consent before receiving SMS communications.
• Opt-out options: Customers can stop receiving messages at any time by texting "STOP."
• Non-sharing of mobile opt-in data: We do not share or sell opt-in or consent data to third parties.

7. How We Protect Your Information
We use industry-standard security measures such as encryption, secure servers, and routine security audits to protect your personal and health information. While no system can guarantee absolute security, we encourage you to safeguard your own data with strong passwords and other protections.

8. Cookies and Tracking
We use cookies and tracking technologies to improve your website experience. You can disable cookies via your browser settings, but this may limit functionality.

9. Third-Party Links
Our website may link to third-party websites, which are not governed by our Privacy Policy. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children without parental consent. If we discover that a minor's information has been collected without proper consent, we will delete it promptly.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted with a new effective date. Please review this page regularly for updates.

12. Contact Us
If you have any questions or concerns about our Privacy Policy or your privacy rights, please contact us at:

Rewind Time Anti-Aging & Aesthetics LLC
8801 Penrose Ln, Ste 123, Lenexa, KS 66219 or [email protected]